Australia's FinTech is rapidly advancing towards digitalization. Firms like Airwallex and Up Bank's user-centric services are leading growth through customer-centric and product-led approaches. These advancements come with challenges, such as data protection and privacy, that need to be addressed cautiously. Propel has worked with industry leaders, delivering innovative digital solutions with customer-centric design to ensure sustainable growth and consumer trust. Committed to excellence, we guide you through this transition, ensuring challenges are addressed innovatively.
Operating at the nexus of research, product-led strategy, and user-centred design, our agile development teams bring seasoned domain expertise to ensure solutions are not only innovative but also resonate deeply customers.
Propel is your partner in shaping Australia's customer-focused digital energy evolution.
Australia's electricity industry is evolving, reflected in over 2.6 million households adopting rooftop solar. The nation's renewable capacity surpasses the 2020 target of 33,000 GWh, signifying commitment to sustainability. This shift brings challenges, with decentralised energy raising grid stability concerns. By 2050, 50% of electricity might come from distributed sources.
Informed consumers now seek green energy, transparency, and tailored experiences. Over 70% of Australians want digital tools for real-time energy tracking. This era prioritises data insights and interactive platforms.
Our expertise merges tech innovation with deep industry insight. Partnering with leaders like AGL, we've spearheaded change, delivering agile, user-focused solutions. The sector's future is about blending tradition and innovation. Committed to excellence, we guide you through this transition, ensuring challenges are addressed innovatively.
Propel is your partner in shaping Australia's customer-focused digital FinTech evolution.
Australia’s FinTech sector is characterized by a dynamic interplay of innovation and customer-centricity, experiencing a tremendous growth rate in payments market poised to see atleast 80% of B2B payments go digital by 2025. Firms like Airwallex are at the forefront, capitalizing on this trend with their expertise in cross-border payments and aligning their offerings with evolving market dynamics and consumer expectations. This strategic approach to digital service design, which places the customer’s needs at the core, is proving beneficial for both businesses and their clientele. For example, Up Bank’s automatic money management system, which attracted over 50,000 sign-ups in its inaugural month, delivering a digital budgeting and billing solution in its banking app showing market-fit and convenience.
The positive impacts of well-built, customer-centric digital services lead to increased customer engagement, improved service accessibility, and a better understanding of customer needs through data analytics resulting in in higher customer retention rates and growth in revenue and unlocking future opportunities. Such as, Mastercard, which was approved as an unrestricted Accredited Data Recipient by the Australian Competition and Consumer Commission (ACCC), under the Consumer Data Right (CDR). The accreditation unlocks the potential of open banking for more Australian businesses and consumers, as it has overseas.
However, these advancements come with challenges, particularly in terms of data security and privacy. Additionally, there’s a need to ensure that these digital solutions are inclusive and accessible to all segments of the population.
Propel has worked with industry leaders delivering innovative digital solutions with customer-centric design while balancing robust data protection measures to ensure sustainable growth and consumer trust. Committed to excellence, we guide you through this transition, ensuring challenges are addressed innovatively.
Propel’s launch sequence has already proven a success with its scalability to deliver targeted value within the utilities sector.